FAQ

GETTING THE RIGHT PAIR FOR YOU

‘Face shape’ has a huge influence on the style of frame that could work best for you. We have put together our own guide here that provides some insight into the science behind it all. Learn it, learn it well and earn those bragging rights amongst your friends. What better conversation to start an evening out than talking about why your square frames are looking so very beautiful on your round face?

On each of our product pages you can see the specific dimensions of that frame, specifically the lens width, the bridge width and the temple (arm) length. This is standard specification that opticians find very useful and you may do too. If you already own a frame, take a look at the numbers (often shown on the inside of the temple) and check to see if they similarly correspond to a new frame. They don’t have to be exact, but they will give you an indication of whether your online pair will be in the right ballpark.

Unsure of whether your sunglasses are fitting you best? Check out our advice below.

1. Whilst your frame may extend past the side of your face, your lenses shouldn’t.

2. When you smile, and let’s just assume you do that a lot, if your cheeks push your frames up then that’s telling you they’re not quite right.

3. Ideally your pupils will be near the centre of the frames, but take heed, with some oversize frames this will not always be the case and that’s totally fine. You rock those Jackie O’s.

4. If the width of your frame is too wide, you’ll find the arms won’t grip enough and your new sunglasses will slide down your nose. You may also find that by shaking your head vigorously left and right it may well launch your frame into the face of the unsuspecting person you are disagreeing with. Interpret the pros and cons of that how you wish, but the key thing here is to ensure they are a comfortable fit from the start.

Yes, absolutely. All our sunglasses use CR39 fashion lenses, great quality lightweight lenses that provide 100% UVA protection to keep your eyes protected whatever the weather.

Polarised lenses have a special chemical applied to them to filter light. This chemical’s molecules are lined up specifically to block out all the horizontal light waves bouncing off say a smooth ocean surface of a crisp snowy slope for instance. Therefore if you are taking regular adventures to the mountains or seas then these lens should be a consideration. Most of the Pala frames have fashion lenses right now and are not polarised. But keep your eyes open for our 2020 collection with polarised styles coming your way!

You can use prescription lenses for all our acetate frames. Simply take them to your local optician where they can colour match your existing lens to your required prescription. Please note that you are unable to use prescription lenses in metal frames, due to the narrowness of the frame and inability to hold a thicker lens.

LOOKING AFTER YOUR SUNGLASSES

You have both a soft bag and the semi-hard woven case to protect your eyewear. We highly recommend using both together to ensure full protection at all times. The soft bag is made from microfiber so is the perfect material to give those lenses a good wipe. You can find further lens cleaning solutions from local opticians or pharmacies. Stick to these suggestions and we hope you’ll have a long-lasting relationship with your frames… until the point at which you accidentally sit on them, and then we’ll share your pain.

The well known ‘wonk’ and whilst we’re at it, the ‘stretch’. We use acetate in all our frames and as a material it can bend a little when exposed to more extreme temperature changes (such as during delivery in the case of our international customers). Just a small movement in the nose bridge can lead to a slight ‘wonk’ in those temples. You’ll find the ‘stretch’ is often the result of frequently pushing your sunnies on top of your head which over time pushes your temples wider apart.

Got these problems? Worry not! No need to think your sunnies are entering the twilight of their career. All they need is a small amount of TLC and they’ll continue to be your travel companion for years to come. Below is a list of options for you to get those frames straight again:

1. Head to your local optician and they will happily adjust in super-quick time (highly likely free).

2. Sort yourself. You can either heat the frame at the nose bridge using the ‘warm’ setting on a hair dryer for 15-20 seconds. With the acetate suitably heated grab each temple around the place where they meet the front frame and flex. If you are adjusting the ‘wonk‘ then move the temples up and down. If you are adjusting the ‘stretch‘ then flex the frame inwards so that the warmed nose-bridge will move and re-set in the new position.

3. Of course if you have simply opened your sunnies from new and found that the frames are slightly askew as a result of their travels, then feel free to return them to us and we’ll straighten or replace them for you.

PAYMENT OPTIONS

You’ll be happy to hear that Pala accepts multiple payment methods. We currently accept Visa, MasterCard, Paypal, AMEX and Clearpay. We hope to launch a Pala gift card option soon!

CLOSING THE LOOP

We want to encourage you to not just enjoy your sunglasses well into the future. If well looked after they will endure for many, many seasons. However, we all know that eventually a day may come to replace them and we want to reward you for your long term, sustainable approach to your sunglasses.

If you have bought and enjoyed a pair of our shades for a period of 3 years or more, then we will offer you a 50% discount off your next pair of Pala sunglasses direct from our website. Simple get in touch with us at hello@palaeyewear.com and we can talk you through the next steps (one purchase per person).

ANYTHING ELSE

Not found what you were looking for? If you are unable to find the answer to your question here, here email us at hello@palaeyewear.com