Frequently asked questions

DO YOU PROVIDE GIFT CARDS?

Not yet. However, this is something we are intending to introduce at some stage, so sit tight for now!

WHAT SIZE AM I?

On the product page, each frame’s dimensions are given, helping you choose which style is going to fit you best. There is also a ‘Matching Face Shape’ guide that will help you identify your face shape and choose which of our sunglasses will suit you best.

How can i contact you?

Call us on (+44) 03302 233167, Mon–Fri, 9 am – 4 pm BST or email us at help@palaeyewear.com and we’ll get back to you within 24 hours.

ARE YOUR LENSES POLARIZED?

Both our NEO Crystal Blue and Crystal Grey styles have polarised, otherwise all our sunglasses use fashion lenses CR39 lenses that offer 100% UVA/UVB protection to keep your eyes safe.

WHATS THE BEST WAY TO LOOK AFTER MY FRAMES AND LENSES?

You have both a soft bag and the semi-hard woven case to protect your eyewear. We highly recommend using both together to ensure full protection at all times. The soft bag is made from microfiber so is the perfect material to give those lenses a good wipe. You can also find decent lens cleaning solutions and wipes from local pharmacies. Stick to these recommendations and we hope you’ll have a long, loving relationship with your frames… until the point at which you accidentally sit on them, and then we’ll share your pain.

If we haven’t been able to answer your question or you have any concerns, please email us at help@palaeyewear.com and we’ll be more than happy to help.